Account

Delete Your 8-Diverge Account

You can request deletion of your 8-Diverge account at any time. This page explains how to do it in the app, what happens to your data, and how to contact us if you no longer have access.

Last updated: 17 June 2026

1 Delete your account in the app

If you have the 8-Diverge mobile app installed and can sign in, you can delete your account directly from the app:

  1. Open the 8-Diverge app and sign in to your account.
  2. Go to Menu (bottom navigation) and tap Account.
  3. Scroll to the Danger Zone section at the bottom of the page.
  4. Tap Delete Account.
  5. Enter your account password to confirm, then tap Delete Account again.
What happens next: Your account is deactivated immediately and you are signed out. Your personal data is retained for up to 90 days, after which it is permanently removed from our systems. If you change your mind within 90 days, contact support to request account restoration.

2 Request deletion without app access

If you cannot access the app (for example, you lost your device or forgot your password), you can still request account deletion by email:

  • Send an email to no-reply@8-diverge.com from the email address registered to your 8-Diverge account.
  • Use the subject line: Account Deletion Request.
  • Include your full name and the email address associated with your account.

We will verify your identity and process your deletion request within 30 days. You may also use the in-app support chat (Menu → Support) before deleting if you need help signing in.

3 Data that is deleted

When your account is deleted, the following data is removed or anonymized:

  • Profile information (name, username, profile photo, bio, date of birth)
  • Contact details (email address, phone number)
  • Authentication credentials (password, linked Google account ID)
  • KYC verification data (identity documents and face-matching data)
  • Push notification tokens and online status
  • Service provider listings associated with your account

4 Data that may be retained

Some information may be kept for a limited period after deletion for legal, security, or operational reasons:

  • 90-day retention window: During this period, your account is marked as deleted but data may still be stored so we can restore your account if you request it, or resolve disputes.
  • Legal compliance: Records we are required to keep by law (for example, transaction or fraud-prevention records) may be retained for the period required by applicable regulations.
  • Anonymized analytics: Aggregated, non-identifiable usage statistics that cannot be linked back to you may be retained.

After 90 days, remaining personal information is permanently scrubbed from our production database. For full details, see our Privacy Policy.

5 Contact us

For questions about account deletion or to request help restoring an account within the 90-day window, contact us: