Effective Date: 8th April 2026
1 Introduction
Diverge Venture ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
2 Information We Collect
a. Personal Information
- Full name
- Phone number
- Email address
- Profile photo
- Identification documents (for verification)
- Licences or certifications (for freelance and professional providers)
b. Usage Data
- App activity (bookings, chats, interactions)
- Device information (IP address, device type)
c. Location Data (Optional)
Shared only when users enable location services for service coordination. You can disable this at any time in your device settings.
3 User Verification
All users on Diverge Venture are verified. The platform recognises the following categories:
- Users � Verified individuals using the app either as clients or service providers
- Interactive Providers � Verified identity users offering social/interactive services
- Freelancers � Verified identity + optional certificates
- Professionals � Verified identity + required licences/certifications
Note: We may request documents to confirm identity and qualifications at any time.
4 How We Use Your Information
We use collected data to:
- Create and manage user accounts
- Verify identities and qualifications
- Enable communication between clients and providers
- Improve app performance and user experience
- Provide customer support
- Prevent fraud and ensure safety
5 Communication Features
Users may communicate via:
- Text messages
- Voice calls
- Video calls
These tools are used to negotiate service terms, including:
- Service scope
- Pricing
- Duration (optional)
- Location (if applicable)
Disclaimer: Diverge Venture does not guarantee or enforce agreements made between users. All service arrangements are the sole responsibility of the parties involved.
6 Payments
- Payments are not processed within the app
- Transactions occur externally via mobile money or cash
- Diverge Venture is not responsible for payment disputes
7 Data Sharing
We do not sell user data. We may share data only:
- With service partners (for platform functionality)
- When required by law or legal process
- To prevent fraud or harm to users
8 Data Retention
We retain user data only as long as necessary for:
- Service delivery and account management
- Legal compliance obligations
- Dispute resolution
9 Your Rights
As a user, you have the right to:
- Access your personal data held by us
- Update your profile information at any time
- Request account deletion through the app (Menu ? Account ? Delete Account) or via email
How to exercise your rights: You can manage your data directly in the app, or contact our support team for assistance with data access or deletion requests. For step-by-step account deletion instructions, see our
Account Deletion page.
10 Security Measures
We implement safeguards such as encryption, secure servers, and access controls to protect your data. For full details on our security practices, please review our Data Security Terms.
11 Changes to Policy
We may update this privacy policy from time to time. Users will be notified of significant changes through the app or via email. Continued use of the platform after changes constitutes acceptance.
12 Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact us through the in-app support chat or visit our Support page.